If you have forgotten or lost your username, please click on the forgotten username link available from the Login page.
You will receive an email with the username associated with your email address to use on the website.

If you have forgotten or lost your password, please click on the forgotten password link available from the Login page.
Enter your username and you will receive an email with a code to input to the website. From here please answer the subsequent security and known information questions, clicking next step when finished.

Once your identity has been confirmed you will be able to set a new password.

Click the Login/Register button at the top of the page and select the Forgotten Password option.

If your account is disabled please contact the SSE Pensions Department on the Contacts page.

You need a customer reference which you should have received in the post in order to register.
If you don’t have a reference, please contact the SSE Pensions Department on the Contacts page to arrange for one to be sent to you.

Once you have a reference follow the steps on the subsequent pages to complete the registration.

If you have a smart phone you can use two factor authentication to provide an additional layer of security for your Member Self Service account. If you haven’t logged in for a while, you might see this suggested next time you do so; otherwise you can always enable it from the Your Account page under the Password & Sign-in Method section.

To set up two factor authentication you’ll need to choose whether that will be by messages sent to your phone, or by using an authenticator app which you can get in your app store and set up using the instructions on the website.

• If you decide to use messages, you’ll need to enter your phone number and confirm it.
• If choosing an authenticator app, once you have got that on your phone, click on the ‘enable Two-Factor Authentication’ button on the website, choose ‘Yes’ to enable, click on the ‘authenticator App’ button and then use the app you have downloaded to scan the QR code shown on the website. Your app will then tell you it has added an account, and show a code which will change every several seconds. Entering the code on the website completes setup.

The next time you log into the website with your username and password, you will be prompted for the latest code to continue; that code will either be sent in a message to your phone, or can be found in your authenticator app, based on the option you selected.

We appreciate that when someone dies, it’s a distressing and difficult time. We hope the information here will help you.

The next of kin or legal representatives of the deceased should notify the Pensions Team so pension payments (if applicable) may be stopped and any death benefits can be processed quickly.

Please write to the Pensions Team or contact us by email pensions-se@sse.com we will need to be supplied with a certified copy of the Death Certificate and if possible, please provide the following details:

• Name of the deceased;
• Pensioner Number or NI Number, if known
• Date of death
• Address of the deceased
• Spouses name if applicable
• Children’s names (if under 18 and if applicable)
• Your name and address
• Your relationship with the deceased

If you would like to speak to someone direct, please telephone 0800 0482 439